Customer Care Manager - State Farm Agent Team Member
Full Time in North Ridgeville - OH
Responsive recruiter
Benefits
- Paid Holidays
- Health Insurance Reimbursement
- SIMPLE IRA Retirement Account Match
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
WHAT'S POSSIBLE HERE
Strong performers in this role who stay engaged with clients and embrace cross-selling opportunities can realistically earn $60–80K with base, bonus, and production. This isn’t a call center — it’s a career.
— Jim Cahlik, Agency Owner
Strong performers in this role who stay engaged with clients and embrace cross-selling opportunities can realistically earn $60–80K with base, bonus, and production. This isn’t a call center — it’s a career.
— Jim Cahlik, Agency Owner
| Base Salary $40,000 – $50,000 | With Bonus & Production Up to $80,000 | Licensing Paid by Agency
About the Role
We’re a growing State Farm agency in North Ridgeville, Ohio looking for a dependable, people-first Customer Service Representative to join our team. You’ll be the backbone of our client experience — handling policy changes, billing questions, renewals, and day-to-day service needs with accuracy and care.
This is a ground-floor opportunity at an agency actively expanding. Strong performers who develop client relationships and embrace cross-selling will see their income grow alongside their skills.
What You’ll Do
— Handle inbound client calls, emails, and walk-ins with professionalism
— Process policy changes, endorsements, and billing requests accurately
— Process policy changes, endorsements, and billing requests accurately
— Support account managers and the agency owner with client needs
— Maintain client records and follow up on outstanding items
— Identify cross-sell opportunities and assist with quoting as you grow
What We’re Looking For
— Strong communicator — phone, email, and in person
— Detail-oriented and organized under pressure
— Positive attitude and team-first mentality
— Insurance license preferred but not required — we’ll pay for your licensing
— Prior customer service, banking, or insurance experience is a plus
Why Join Us
— Competitive base salary $40,000–$45,000 depending on experience
— Performance bonuses and production pay — top CSRs reach $60–80K
— Paid licensing and continuing education
— Real mentorship — not just a job description
— A team that’s growing, not standing still
— North Ridgeville location — convenient to Lorain and Cuyahoga counties
| Ready to apply? Submit your resume through our careers portal. We review every application personally.
Compensation $40,000.00 - $80,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none